Verification, Passwords, & Security
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      2. Verification, Passwords, & Security

      How to Change the Email Associated with Your CoinLion Account

      For the protection of user accounts changing your email requires the following steps.

      Step 1: Submit a support ticket by contacting Support. Select "Update Profile Info" as the reason.

      contact support 

      Step 2: Once received, CoinLion will send a verification code to your email. 

      Step 3: Respond to the support ticket with the following:

      • The verification code sent to your previous email
      • Photo of the Front side of your Government-issued photo ID or Passport Cover.
      • Photo of the Backside of your Government-issued photo ID or Passport personal page.
      • A screenshot of your latest deposit and transaction history.
      • A typed version of your new email address. Make sure this new email address was not registered at CoinLion previously.
      • A selfie photo with the Front side of your Government-issued photo ID or Passport personal page open, together with a handwritten note that states:
        • “CoinLion - change my account email from xxxx@xxxx to xxxx@xxxx [and the current date]"

      See selfie example below:


      photo ID selfie

      Please note, any request may be subject to additional review or scrutiny as deemed necessary and we reserve the right to reject any requests for security purposes.