1. Help Center
  2. Verification, Passwords, & Security

How to Change Your Email Associated with Your CoinLion Account

For the protection of user accounts changing your email requires the following steps.

Step 1: Submit a support ticket by contacting Support. Select "Update Profile Info" as the reason.

contact support 

Step 2: Once received, CoinLion will send a verification code to your email. 

Step 3: Respond to the support ticket with the following:

  • The verification code sent to your previous email
  • Photo of the Front side of your Government-issued photo ID or Passport Cover.
  • Photo of the Backside of your Government-issued photo ID or Passport personal page.
  • A screenshot of your latest deposit and transaction history.
  • A typed version of your new email address. Make sure this new email address was not registered at CoinLion previously.
  • A selfie photo with the Front side of your Government-issued photo ID or Passport personal page open, together with a handwritten note that states:
    • “CoinLion - change my account email from xxxx@xxxx to xxxx@xxxx [and the current date]"

See selfie example below:


photo ID selfie

Please note, any request may be subject to additional review or scrutiny as deemed necessary and we reserve the right to reject any requests for security purposes.